Refund and Returns Policy

At DazzRun, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund and returns policy below for details on how to process a return or request a refund.

1. Returns

We accept returns within 7 days from the date of delivery for most items. To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, in the same condition that you received it, and in its original packaging.
  • Certain types of goods are exempt from being returned, such as perishable goods (e.g., food, flowers), custom-made items, and items on sale.

To initiate a return, please contact our customer service team at [email protected] with your order number and reason for the return. We will provide you with detailed instructions on how to proceed.

2. Refunds

Once your return is received and inspected, we will notify you of the status of your refund. If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

Please note:

  • Original shipping costs are non-refundable unless the return is due to an error on our part.
  • The cost of return shipping is the responsibility of the customer unless otherwise agreed upon.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected], and we will provide instructions on how to proceed.

4. Non-returnable Items

Certain products are not eligible for returns or exchanges, including:

  • Sale or clearance items
  • Gift cards
  • Custom or personalized items
  • Perishable goods (e.g., food, plants)

5. Shipping

To return your product, you will be responsible for shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged item). Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Late or Missing Refunds

If you haven’t received a refund within the specified time frame, please check with your bank or credit card company first. Processing times may vary. If you’ve done this and still have not received your refund, please contact us at [email protected].

7. Contact Us

If you have any questions about our refund and returns policy, please contact us at:

Thank you for shopping with DazzRun!